How-to

Step-by-step answers to questions about Confluence Cloud and Jira Cloud, written and checked by the people who build CloudScript.io's apps, each with the date it was last verified.

Confluence

  1. How do I share a Confluence page with someone outside my organisation?

    Public links and anonymous access open a Confluence page to anyone on the internet, an export is out of date at the next edit, and a guest account gives an outsider a login to your site. A read-only copy in the other organisation's own Confluence updates whenever you publish, with each side's admin in control.

    Page Sharing for Confluence

  2. How do I display an email on a Confluence page?

    How an email usually ends up on a Confluence page, what Confluence shows for an attached .msg or .eml file, how to display the email itself in place, who can then see it, and what happens when the file is replaced or the page is copied.

    MSG & EML Email Viewer for Confluence

Jira

  1. How do I keep the original email on a Jira work item created by email?

    Jira's built-in mail handler keeps the subject, the text and the attached files of an email, but not the email itself. Forwarding the email as an attachment keeps the original on the work item, where a viewer app can show it with its headers and attachments. How to do it from Outlook, Gmail and Apple Mail, how to automate it, and what changes in Jira Service Management.

    MSG & EML Email Viewer for Jira

  2. How do I open a .msg or .eml file attached to a Jira work item?

    Jira stores a .msg or .eml file exactly as uploaded but has no viewer for either, so an .eml shows as raw text and a .msg as a download. What the two formats are, which programs open them on Windows and Mac, why renaming the file or replacing it with a PDF are poor fixes, and how to read the email on the work item itself.

    MSG & EML Email Viewer for Jira

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